Return Policy

We want you to be completely satisfied with your purchase.

If you change your mind for any reason, you are welcome to return it back to us within 14 days. We offer refunds and exchanges subject to the following conditions:

Please contact us within 14 business days from date of delivery. Returns after this period will not be accepted. Please return the items in the same condition they were sent out. The postage costs incurred to return items are the responsibility of the customer.

  • Items must not have been damaged, worn, altered, or washed and all tags must remain attached.

  • If the returns team deem it worn or not in its original condition, this will result in the item being sent back to you and the return will not be processed.

Please allow up to 5 days for your return/exchange to be processed.

Please note: There is no refund for sale items, unless deemed defective. Sale items are valid for exchange.

HOW TO RETURN / EXCHANGE

Email info@allianceofkin.com with your original sales order number and explain your reason for return. We will send you an authorisation number and returns form.

  • Print out the returns form once you have a confirmation email. Ensure you state whether it is an exchange or return.

  • Place form inside package with item/s being returned/exchanged.

Please ensure your parcel is back to us within 14 business days (we will be in contact with you once we receive it).

Return your goods to:
Alliance of Kin
19 Cecily Street
Atherton QLD 4883
Australia

FAULTY GOODS

All goods are checked prior to dispatch. However, if you do receive faulty goods please notify us within five days of receiving your goods at info@allianceofkin.com to receive a return authorisation number. If possible, we will firstly repair or replace faulty items, otherwise a full refund will be provided. Items damaged from wear and tear will not be considered as faulty.

Please note: Return shipping of faulty items will be refunded only to the value of shipping charges originally paid.

important information

  • We do not refund shipping costs for goods returned, unless it is due to a fault in the garment.

  • All shipping costs for exchanges and refunds will be the responsibility of the customer.

  • Return shipping must be prepaid and a traceable method to ensure safe delivery.

  • Returns or exchanges will only be accepted for purchases made through www.allianceofkin.com